Problems with MTNL's Triband Internet Connection

About 15 days back, we experienced totally black-out for almost 3 days with MTNL's internet connection. Upon inquiry we found that their Fibre Channel cable was damaged by a utility company while doing some road repair work. Ok. We understand this happens sometimes.

But, for past 8 to 10 days, kind of problems we have been facing with MTNL's triband is making us crazy. Almost every day some time or other, suddenly for 4 to 6 hours Internet connection starts behaving bad. For some days it has been 'web page cannot be displayed'. Today it is able to load only certain sites e.g., google, google mail, yahoo mail, mtnl, iit bombay, stock holding corporation, blogger etc. It's not able to open sites like irctc, saraswat bank, most links on google search, indian passport, kingfisher club etc.

Talked to various people at MTNL including their server room people. They are clueless. And, to make it worse, today is saturday. So, they will take it up on Monday! Same thing had happened during Fibre Cable damage problem.

I remember, I had faced a wierd problem about 1 year back. I was not able to visit IRCTC website for railway booking. I called up MTNL's help line and after much argument they confirmed that there was an issue with their DNS server; and they are working on it. Since I was in hurry I used Cleartrip's railway booking (which had just started, and I found it to be much better than IRCTC). Any way, after that it's more or less working well.

It should be mentioned here that apart from this few incidents, MTNL's triband internet has been extremely good and reliable.